Terms & Conditions

Milkbar Clothing Co. trading as Milkbar Maternity & Breastfeeding are 100% NZ Owned and Operated based in Raglan, New Zealand.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions:

Click here to see our shipping and returns policy.
Click here to see our privacy policy.

Terms Of Use

1 These terms

1.1 These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).

1.2 By using our Platform, you agree to these terms regardless of whether you are paying customer or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

1.3 You should also read our Privacy Policy which sets out how we collect and use your personal information.

2 About us and how to contact us

2.1 We are Milkbar Maternity & Breastfeeding New Zealand, a company registered in New Zealand, trading as Milkbar Maternity & Breastfeeding. Our New Zealand Business Number is 9429045958304 and our registered office is at Raglan, New Zealand.

2.2 For any questions or problems relating to our Platform, our products or services, or these terms, you can contact our customer service team at info@milkbarnewzealand.com or writing to us at PO Box 15355, Dinsdale Post Office, Dinsdale, Hamilton 3204.

2.3 As part of providing the Platform, we may need to provide you with certain communications, such as service announcements and administrative messages. If you wish to opt out from receiving such communications, which may affect your use of our Platform, please contact our customer service team at info@milkbarnewzealand.com.

2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.5 When we use the words "writing" or "written" in these terms, this includes emails.

3
3.1 Milkbar Maternity & Breastfeeding takes every reasonable care to ensure that information provided is accurate and up to date, Milkbar Maternity & Breastfeeding cannot be held liable for any errors, omissions or inaccuracies, however caused.

3.2 The information is provided to you “as is”, without express or implied warranty. Milkbar Maternity & Breastfeeding reserves the right to modify or withdraw the service in whole or in part, at anytime without notice.

3.3 Any typing or clerical error in regards to any price and/or offer of any product on the www.milkbarnewzealand.com website or acceptance of any order shall be subject to correction.

4 Delivery

4.1 Delivery in New Zealand is usually within 1-5 working days of receipt of order unless otherwise specified in the product description. Delivery times quoted are subject to change and product availability. We will advise you if an order is to be delayed. Please let us know if you require your purchase urgently and we will work with you try to ensure this happens.

4.2 We use a tracked service by Courier for all our New Zealand deliveries.

4.3 Our Australia deliveries are a tracked service by Australia Post and can take between 3-15 working days to arrive.

4.4 Urgent and Saturday delivery options are possible in some circumstances with the additional cost incurred by the customer – please contact us via email at info@milkbarnewzealand.com to discuss.

5 Delivery Costs:

5.1 New Zealand $5.00 flat rate

5.2 Australia $15 flat rate

5.3 Orders over $150 - Free

5.4 Urgent and Saturday delivery on quotation and availability.

6 Payment

6.1 We accept payment by credit card via ‘Payment Express’, we also accept payment via ‘Laybuy’ accounts. All purchases are charged in NZD currency and include GST of 15%. Payment is cleared at checkout and your order will be fulfilled and shipped same day for orders placed before 12.00pm NZST and next day for orders placed after (excl. weekends).

7 Returns

7.1 We offer a simple and quick refund or exchange for your full price items. Refunds and exchanges can be made when the item is:
• Returned to us within 10 days of delivery
• Accompanied with your proof of purchase
• Returned in their original saleable condition with the original tags attached
• Un-worn, washed or damaged

7.2 Please complete the returns & exchanges form included with your order. Please print your invoice and return it with your goods and form via courier service to:

Milkbar Maternity & Breastfeeding
7 Waikowhai Place
Raglan 3225

7.3 Goods must be returned via courier.

7.4 We strongly recommend using a traceable method (i.e. tracked courier) when returning goods to Milkbar. We cannot be held responsible for return items lost in the post but will assist in any investigation into the loss of an item where possible.

7.5 Shipping costs associated with the return/exchange of items are considered the responsibility of the customer and a $5 shipping cost will be incurred for an exchange item to be re-delivered.

7.6 Refunds will be processed within 3 working days of receiving the item, and will be credited back via Payment Express or LayBuy dependent on the merchant used by the customer.

7.7 We do not offer refunds on sale or promotional discount items. We offer an exchange on size for the same item dependant on availability or a store credit valid for 12 months. A $5 shipping charge will be incurred for exchanges. Sale items are final so we recommend choosing carefully.

7.8 Milkbar cannot accept returns that have been purchased through an external boutique or stockist.

7.9 We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

7.10 We only accept items returned if they are within their original packaging.

8 Faults

8.1 In any rare situation that a garment or product is found to be faulty we will meet all obligations under the Consumers Act. Please contact us immediately if you find any fault with a product or garment by email (info@milkbarnewzealand.com), phone or messenger.

9 Breast Pump Satisfaction Guarantee

9.1 We stand by our products and are so sure you will love your breast pump that we offer a 'love it or your money back' guarantee!

9.2We will accept a return and refund on a breast pump if:
• Contact is made with Customer Service at info@milkbarnewzealand.com within 30 days of purchase and any breast cushion alternate sizing requirements or other troubleshooting queries are addressed.
• The pump is accompanied with your proof of purchase.
• The pump is returned in excellent, un-damaged condition with all packaging and parts present.
• For our staff hygiene reasons, the pump parts must have been cleaned and sterilized after last use, prior to returning.
• The pump was not purchased second-hand or from any unverified stockist.

9.3Please contact info@milkbarnewzealand.com to have your return request authorized. Once authorized, please print your invoice and authorization email and return them with your breast pump. This must be via courier service within 7 days from your authorization, to:

Milkbar Maternity & Breastfeeding
26 Vickery Street
Te Rapa
Hamilton 3200, NZ

9.4Goods must be returned via courier.

9.5We strongly recommend using a traceable method (i.e. tracked courier) when returning goods to Milkbar. We cannot be held responsible for return items lost in the post but will assist in any investigation into the loss of an item where possible.

9.6Shipping costs associated with the return of breast pumps are considered the responsibility of the customer

9.7Refunds will be processed within 3 working days of receiving the item, and will be credited back via Payment Express or LayBuy dependent on the merchant used by the customer.

9.8We do not refund your freight costs and a processing and handling fee will be deducted from your refund of $50NZD. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

10 Price

10.1 Our current prices are displayed on the product detail page of each item. All purchases are charged in NZD currency and include 15% GST.

10.2 We reserve the right to vary the price list from time to time. Previously advertised prices are superseded by those displayed on this website. Your order will not be processed until payment is received in full.

11 Lost Parcels

11.1 We send out an email to you when your order has been dispatched. Please contact us within 7 days of that date if your parcel has not been received so that we can lodge an enquiry with the courier service. We do not issue replacements or refunds for items that are lost in the post, until after the investigation and claim is completed by New Zealand Couriers.

12 Changes of terms

12.1 We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.