Terms and Conditions

Milkbar Clothing Ltd. trading as Milkbar Maternity & Breastfeeding are 100% NZ Owned and Operated based in Raglan, New Zealand.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions:

1.1 These terms of use govern your use and access to our services, including our website(s), our application(s), our application programming interfaces (APIs), our notifications and any information or content appearing therein (collectively our “Platform”).

1.2 By using our Platform, you agree to these terms regardless of whether you are paying customer or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

1.3 You should also read our Privacy Policy which sets out how we collect and use your personal information.

2.1 We are Milkbar Maternity & Breastfeeding New Zealand, a company registered in New Zealand, trading as Milkbar Maternity & Breastfeeding. Our New Zealand Business Number is 9429045958304 and our registered office is at Raglan, New Zealand.

2.2 For any questions or problems relating to our Platform, our products or services, or these terms, you can contact our customer service team at info@milkbarnewzealand.com or writing to us at Milkbar New Zealand -199A Checkley Road, Okete Raglan 3295 Waikato, New Zealand

2.3 As part of providing the Platform, we may need to provide you with certain communications, such as service announcements and administrative messages. If you wish to opt out from receiving such communications, which may affect your use of our Platform, please contact our customer service team at info@milkbarnewzealand.com.

2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.5 When we use the words "writing" or "written" in these terms, this includes emails.

3
3.1 Milkbar Maternity & Breastfeeding takes every reasonable care to ensure that information provided is accurate and up to date, Milkbar Maternity & Breastfeeding cannot be held liable for any errors, omissions or inaccuracies, however caused.

3.2 The information is provided to you “as is”, without express or implied warranty. Milkbar Maternity & Breastfeeding reserves the right to modify or withdraw the service in whole or in part, at anytime without notice.

3.3 Any typing or clerical error in regards to any price and/or offer of any product on the www.milkbarnewzealand.com website or acceptance of any order shall be subject to correction.

4.1 Delivery in New Zealand is usually within 1-5 working days of receipt of order unless otherwise specified in the product description. Delivery times quoted are subject to change and product availability. We will advise you if an order is to be delayed. Please let us know if you require your purchase urgently and we will work with you try to ensure this happens.

4.2 We use a tracked service by Courier for all our New Zealand deliveries.

4.3 Our Australia clothing deliveries are a tracked service by Australia Post or Ascenda and can take between 3-10 working days to arrive.

4.4 Urgent and Saturday delivery options are possible in some circumstances with the additional cost incurred by the customer – please contact us via email at info@milkbarnewzealand.com to discuss.

5.1 New Zealand $6.50 

5.2 Australia $20; Rest of World $45

5.3 Orders over $150 value - Free in New Zealand

5.4 Urgent and Saturday delivery on quotation and availability

5.5 *Oversize charges currently apply for bulky items (UV Steriliser) regardless of order value due to additional fees charged by carriers due to COVID19, calculated by shipping location at checkout. 

6.1 We accept payment by credit card via Shopify Payments, we also accept payment via ‘Laybuy’ and 'Afterpay' accounts. All purchases are charged in NZD currency and include GST of 15%. Payment is cleared at checkout and your order will be fulfilled and shipped same day for orders placed before 12.00pm NZST and next day for orders placed after (excl. weekends).

7.11 We do not accept returns for Final Sale items. Items attempted to be returned to us will be sent back to sender at their cost. 

8.1 In any rare situation that a garment or product is found to be faulty we will meet all obligations under the Consumers Act. Please contact us immediately if you find any fault with a product or garment by email (info@milkbarnewzealand.com), phone or messenger.

9.1 We stand by our products and are so sure you will love your breast pump too! We also understand that breastfeeding and expressing can be a difficult and sometimes costly experience, and on the odd occasion even an effective breast pump such as ours, may not do the trick for some women.

As breastfeeding mothers ourselves, we know this and that every penny spent is important during this time ~ so we pride ourselves in providing options if our pump weren’t to work for you.

9.2 If you are having difficulty with your breast pump:

• Please immediately make contact with our amazing Customer Service by emailing info@milkbarnewzealand.com~ within 30 days of purchase.
• Any troubleshooting, breast cushion sizing requirements and tips to assist you get the most out of your breast pump and expressing journey will, (and must be) happily addressed, 1:1 with our friendly and experienced staff. It may be the case that a small tweak in sizing, set-up or use that needs to be made to help get you underway!
• In the unlikely and unfortunate event that we are unable to solve the issue that may arise in each independent circumstance (everyone’s journeys are so different!) our team will happily discuss a return and refund of your purchase.

9.3 For a smooth return process:

• Ensure contact is made at the earliest opportunity if you feel something isn’t working right for you ~ contact must be made within 30 days of receipt of the product.
• If you have requested and received authorisation of return of the breast pump, ensure it is returned to us in the following condition:
• Accompanied with your proof of purchase.
• In excellent, un-damaged condition with all packaging and parts present.
• Let's talk hygiene! If you are returning the pump, the pump and parts must have been cleaned and sterilized after the last use, prior to returning, and reach us in excellent, clean, condition.
• The product must not have been purchased second-hand or from any unverified stockist.
• Used Suction Kits purchased separately to the breast pump are non-refundable, however store credit can be requested if the customer wishes to return items of this nature.

9.4 Where an item is not returned in an acceptable condition:

This return offer is out of the goodness of our hearts as mothers and small business owners ~ we pride ourselves in being the only breast pump company we know of to offer this ~ due to the variables that come with breastfeeding from individual to individual. We aim to donate, sell or hire any returned breast pumps to charitable trusts, mother’s in need who cannot afford to purchase new, and breast milk donors, so they need to be returned in excellent condition.

Where the goods we have kindly allowed you to return is arrive in an unsatisfactory condition, there is a price to cover our time and costs ~ i.e., returned without packaging; unclean; or parts damaged or missing.

The customer will be notified of the issues prior to action being taken and charges made. If the customer would prefer, the product can be returned to them at their cost.

• If un-clean; a $60NZD charge will be deducted from the refund amount for us to clean and sterilise the item.
• If packaging is missing or in damaged condition (outside of general wear); a $5NZD charge will be deducted from the refund amount for us to replace the packaging.
• If any part is damaged or missing, we will replace it and the retail price of that item will be deducted from the refund amount.
• A processing and handling fee will be deducted from your refund of $50NZD

9.3 Returning the item:

9.4 Goods MUST be returned via courier.

9.5 We strongly recommend using a traceable method (i.e. tracked courier) when returning goods to Milkbar. We cannot be held responsible for return items lost in the post but will assist in any investigation into the loss of an item where possible.

9.6 Shipping costs associated with the return of product are considered the responsibility of the customer

9.7 We do not refund your freight costs and a processing and handling fee will be deducted from your refund of $50NZD. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

9.7 Refunds will be processed within 3 working days of receiving the item, and will be credited back via Shopify Payments or LayBuy dependent on the payment gateway used by the customer.

10.1 Our current prices are displayed on the product detail page of each item. All purchases are charged in NZD currency and include 15% GST.

10.2 We reserve the right to vary the price list from time to time. Previously advertised prices are superseded by those displayed on this website. Your order will not be processed until payment is received in full.

10.3 When a sale is held on the Milkbar website, we cannot refund the sale portion of purchases received before or after the sale has ended. The sale period is set dates and is advertised accordingly.

11.1 We send out an email to you when your order has been dispatched. Please contact us within 7 days of that date if your parcel has not been received so that we can lodge an enquiry with the courier service. We do not issue replacements or refunds for items that are lost in the post, until after the investigation and claim is completed by New Zealand Post.

12.1 Milkbar Maternity & Breastfeeding run competitions from time to time via Social Media Channels and Email Marketing Platforms. By entering giveaways and competitions run by Milkbar you agree to adhere to the conditions of entry specified in each giveaway.

12.2 The winner will be announced via Social Media and Email Channels.

12.3 Should the winner not make contact with Milkbar Maternity & Breastfeeding within 2 weeks to claim their prize, another name will be drawn from the list of entries.

12.4 Prizes provided by Milkbar Maternity & Breastfeeding are non-negotiable and cannot be exchanged for cash or other product.

12.5 Giveaways are not in anyway associated with any social media platform.

13 Pre-Sales/Pre-Orders

13.1 From time to time Milkbar Maternity & Breastfeeding may offer incoming items for pre-sale. To reserve your item payment must be made in full as per the normal ordering process. Your placing of a pre­order constitutes your express agreement to Milkbar Maternity & Breastfeeding of charging the full Price of the Products at such time.

13.2 Orders containing a pre-sale item + an in stock item will not be shipped until the pre-sale item arrives. If you would like your in stock item to be shipped please place separate orders. If you request your order to be split then we will ask for shipping to be covered as we will be sending 2x orders. 

13.3 A tracking confirmation email will be sent with your pre-order tracking info - this is automatically sent once we print your order to get it ready for the pre-order items - your order will not be sent until the items have arrived. 

13.4 As soon as pre-order items arrive into Milkbar HQ your order will be packed and shipped asap. 

13.5 The delivery time frame for pre-order items is subject to change - the due in date is an estimate only. We do not guarantee delivery dates for pre-orders. 

13.6 We will notify you immediately by email and refund the purchase price of pre-ordered items if stock from our suppliers become cancelled or limited within production.

14.1 We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy.